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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

harvey richards

August 29, 2023

5  out of  5 rating by harvey richards
"John and Bradley are great at there job. I didn't even remember the place that I got my quote from. When I called I spoke to John first he told it was there office it hooked me right back up to Bradley. He talked me through each item of my home policy. It we changed a few things that made my policy perfect for my needs. I took his time and actually explained everything properly more then once. I've dealt with a lot of other companies in the past that never took the time that they did. And I even lost all the documents on my phone got back in touch and he sent them all back out rapidly. He even sent them to hmu for me. But only after I gave him my permission. That's looking out. Not only a professional guy to talk to but also just a great person in general to talk to thank you for all your help You you also John you have a great bunch of people there keep up the good work"

Nancy Harvey

August 28, 2023

5  out of  5 rating by Nancy Harvey
"I highly recommend Morgann! I was impressed with her knowledge, helpfulness and follow up. Very pleasant and professional, you would find yourself in very capable hands. The myriad of positive reviews supports my experience. Add my ‘thumbs up’ to the pile."

John Nanos

August 22, 2023

5  out of  5 rating by John Nanos
"Brad did a great job walking me through the options for car insurance……very thorough yet concise. In one efficient call, he gave me the necessary detail for me to make my informed decision."

Jayden Priestley

August 9, 2023

5  out of  5 rating by Jayden Priestley
"I just purchased renters insurance though State Farm and was reached out to by the woman with the name of Anna from the Ann Arbor, MI office. She was absolutely amazing and explained all and any questions I had before I even asked. She was thorough, well spoken, extremely helpful and knowledgeable when giving me all information. She was super sweet, down to earth and I would highly recommend contacting her with any of your renters insurance needs! State Farm had by far the best quote and plan out there for myself and my new baby! I will recommend Anna from State Farm to friends and family in need of any insurance coverage they may need. Needless to say I chose to purchase insurance through your company and will continue to refer you to any friends and family looking for any type insurance! I appreciate State Farm and your wonderful customer service representative for all your help today!"

Scott Iekel-Johnson

July 27, 2023

5  out of  5 rating by Scott Iekel-Johnson
"Worked with Brad and he did an amazing job of walking me through all of the details and working out exactly which insurance options made sense for me and which didn't. I bought a policy knowing what I was getting and why, and the price was comparable. Couldn't ask for more."

Wanling Hsu

July 19, 2023

5  out of  5 rating by Wanling Hsu
"The people at John Avery - State Farm Insurance office are all so professional and kind to help me to select the appropriate home insurance. Special thanks to Brad for his assistance."

Bob Kaikati

June 7, 2023

5  out of  5 rating by Bob Kaikati
"Benjamin made the insurance-shopping experience painless with his thorough assessment of what I currently had with my insurance company and what I'd be getting with John Avery State Farm. Thanks! Looking forward to many years with the State Farm family."

Jonathan Amaro-Barron

May 24, 2023

5  out of  5 rating by Jonathan Amaro-Barron
"After talking to MANY insurance agents today, Benjamin at John Avery's office was by far the nicest and most helpful person I spoke with all day. He went above and beyond to understand my complicated situation, and genuinely cared to help me get the best deal on my insurance. It was lovely working with this office and I look forward to working with them for years to come."

Ann Neiswander

May 17, 2023

5  out of  5 rating by Ann Neiswander
"My experience today was very helpful I appreciated Anna' s professionalism and ability to help me with many details."

Mariam Mcheik

May 4, 2023

5  out of  5 rating by Mariam Mcheik
"Best customer service. Benjamin Berson always addresses my needs and concerns and is very responsive."

Nancy Langeneckert

April 28, 2023

5  out of  5 rating by Nancy Langeneckert
"After decades with another company, we decided to switch our home and auto insurance policies to John Avery State Farm. Brad was the agent we worked with over a period of time, and we asked him more questions than we have ever asked an insurance agent. He was a wealth of information! Just as important, it was clear he cares very much about making sure his customers are covered adequately to meet their needs. I even asked him the name of the company that makes the software State Farm uses to determine the replacement value of our home. Given recent increases in construction costs, this is what initiated our decision to look for another company. I found out they use the same company that the 25 top insurance companies in the country use. Our previous insurance company used different software. Anna was the agent who sealed the deal while Brad was away. We discovered she was just as knowledgeable and caring! She went over everything in both policies, verifying our decisions. He was careful, thorough, and spent a lot of time with us. When we got up to leave, I said, “This just feels right.“"

Nisha Graham

April 5, 2023

5  out of  5 rating by Nisha Graham
"Could not be more impressed with the John Avery State Farm office staff Brad Williams has stuck by our sides through all of the various and crazy twists and turns of our current claim We are so grateful for him going above and beyond to help us each step of the way Brad you’re a rockstar in our eyes! John Avery himself stepped up when he already has what we can only assume is a large client base to start us out on our claim process and guide us where tu go to get the assistance we need(ed) We couldn’t ask for a better agent Morgan is also such a sweetheart and so friendly and personable every time we talk to her She’s always so helpful Thank you for all of your help"

Sheryl Lucas

March 30, 2023

5  out of  5 rating by Sheryl Lucas
"I am very grateful to Brad Williams. He made the transfer of three insurance policies from AAA to State Farm, seamless. He is very courteous and professional. He answered all of my questions and made great suggestions for policy coverage. I definitely will use your agency in the future. Please add $2 to Brad's gift, so he can get lunch at Wendy's."

Ethan Peyton

March 10, 2023

5  out of  5 rating by Ethan Peyton
"I’ve been a member of John Avery State Farm for almost 4 years - and they will keep my business as long as I’m in Michigan. Recently, I needed some complicated policy changes and was quite worried about how it would be handled. Bradley came through (with the help of Chris) and was able to fix everything just the way it needed to be - all the while making me more comfortable and familiarizing me with the situation. 12/10 service. Anyone who needs car insurance, renter’s insurance, or any other type of policy in Ann Arbor should look here first."

Erika Larsen

February 27, 2023

5  out of  5 rating by Erika Larsen
"I love working with Morgann. She always makes sure I have the best coverage for the best price. She explains my coverage in-depth and is always available for my questions. Thanks for being great at what you do!"

Joyce Johnson

February 15, 2023

5  out of  5 rating by Joyce Johnson
"I am writing this message to express my gratitude for being served by the best . I have never called this office and wasn't taken care of as royalty . This office has repeatedly displayed a standard of excellence that I always look for and have never been disappointed when speaking with anyone at this office . I spoke with Anna today , she exemplifies the standard of excellence that I am always looking for . I wish I could find more Words to express my gratitude to all of you . You are extraordinary!!! I will recommend this office on every opportunity. 👌"

Krystal Harris

February 2, 2023

5  out of  5 rating by Krystal Harris
"OMG don't know how blessed you guys to have a guy like Bradley working for you I wish that guy was working right next to me at work everyday he was very helpful very informative and I can't wait to keep doing business with him. He's going to be my insurance rep and once I'm done spreading his name I hope he's the top insurance rep there in your guys office 😊🤗"

Joshua Irabor

January 31, 2023

5  out of  5 rating by Joshua Irabor
"My Agent— Anna Leisenheimer—was so nice, transparent and helpful throughout the process of getting my auto policy started. Excellent customer service"

Q Qiu

January 27, 2023

5  out of  5 rating by Q Qiu
"Great experience with Brad. Super patient and nice! Went over policies multiple times and made sure everything worked out! Definitely recommend."

Sherry Henry

January 27, 2023

5  out of  5 rating by Sherry Henry
"Very nice, friendly and helpful. She went through everything with me thoroughly. Made sure all my questions and concerns were addressed."


January 20, 2023

5  out of  5 rating by R R
"Let's be real, noone loves dealing w insurance stuff. The staff at John Avery has always been very helpful and takes the time too answer questions. I'm big on customer service and that's one of the main reasons I stay w them. Thanks for the help Morgan."

Preston Stewart

December 8, 2022

1  out of  5 rating by Preston Stewart
"When my car was hit while parked, Avery told State Farm to decline coverage of the $9K bill. His staff removed collision coverage without my consent at some point, and even though Avery could have retro-actively fixed their mistake easily, he refused. Unfortunately, there aren't consumer protections when your agent is the one telling State Farm to decline coverage. Buyer beware: Avery will take your money but won't pay out when it's time. There are four other agencies within two miles, go somewhere else where your vehicle and investments are safe."

Walt Bergey

October 30, 2022

5  out of  5 rating by Walt Bergey
"Best customer service I've ever experienced! I've talked to several people in the office. I've talked to Lucy (who was exceptional), Nate, and Spencer. Everyone was courteous and very helpful. Even John (The Agent) took time out of his busy day, to talk to me. I am a customer for life!"

Fritz Swanson

October 19, 2022

5  out of  5 rating by Fritz Swanson
"John really looks out for you. He and his staff care. I trust him to give me good advice, and to help me through the complexities when they arise."

Quinn La Fontaine

August 10, 2022

5  out of  5 rating by Quinn La Fontaine
"It was a pleasure working with Jacoby at John Avery's State Farm. I needed help getting a new renters policy and the process was extremely easy. I recommend working with Jacoby, he was very kind and walked me through each step."